Do you have a basic understanding of some of the dates and terms for supporting your Cisco Networking Products and where they might be in their life-cycle IT Express Services will explain and provide you a comprehensive report of your network by model and serial number. Our alternative support solution for Cisco Networking Products is available anywhere in the below life-cycle and is available beyond the “Last Day of Support” (obsolete). The descriptions below are in chronological order from “End of Life” (EOL) to “Last Day of Support.”
NOTE: “EOL to Last Day of Support” may be up to 5 years or less. Below are some key terms explained. Please note Cisco makes all announcements at the same time.
End-of-Life Announcement Date
This is the first announcement that a Cisco Networking Product is reaching the end of its lifespan for support. It’s the published date on a document, announcing the “end of sale” and “end of life” of a product. The announcement is distributed to the general public.
This is the second announcement where the last date to order the Cisco Networking Product through point-of-sale mechanisms. The product is no longer for sale in new condition after this date.
Last Ship Date of Hardware
This is the third announcement of the last-possible ship date of new hardware that can be requested of Cisco and/or its contract manufacturers. Actual ship date is dependent on lead time.
End of Software Maintenance Releases Date
This is the fourth announcement of the last date which Cisco Engineering may release any final software maintenance releases or bug fixes. After this date, Cisco Engineering will no longer develop, repair, maintain or test the Cisco Networking Product software.
End of Routine Failure Analysis Date
This is the fifth announcement in the lifespan where the last-possible date a routine failure analysis may be performed to determine the cause of hardware product failure or defect for the Cisco Networking Product in question.
End of New Service Attachment Date
This is the sixth announcement for the Cisco Networking Product equipment and software not covered by an actual service-and-support contract (SMARTnet™), this is the last date to order a new service-and-support contract or add the equipment and/or software to an existing service-and-support (SMARTnet™) contract.
End of Hardware Service Contract Renewal Date
This is the seventh announcement of the last date to extend or renew a service contract for a Cisco Networking Product.
Last Date of Hardware Support
This is the eighth and final announcement of the last date to receive applicable service and support for the Cisco Networking Product as entitled by active (SMARTnet™) service contracts or by warranty terms and conditions. After this date, all support services for the product are unavailable, and the product becomes obsolete.
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