Minnesota Cisco Networking Support Professionals

IT Express Services is a team of Cisco networking support  professionals based in Minnesota. With an unmatched sales and support team, you can trust that the IT Express Services team will be able to handle your Cisco networking support needs with accuracy and care.

As a Cisco-certified partner, we help medium to large companies in Minnesota, as well as local and state governments with the most complex Cisco networking issues. We are flexible with our services, so when you need us, we’ll be there.

Cisco Networking Support Contracts

We offer the following service contracts to clients in Minnesota who need assistance with Cisco networking support issues:

Level I

  • Technical phone support, 24/7, 365 days a year
  • On-site:
    • Hours: 24/7, 365 days a year
    • Response: Within 4 hours of diagnosing the trouble call, with parts or systems
  • Real-time access to call activity
  • Dedicated technical support engineer to work with your single point of contact

Level II

  • Technical phone support, 8 a.m. to 5 p.m. CST, Monday through Friday
  • On-site:
    • Hours: 8 a.m. to 5 p.m. CST, Monday through Friday
    • Response: Within 4 hours of receiving initial call, with part in hand
  • Real-time access to call activity
  • Site history reports by different criteria available upon request
  • Dedicated technical support account engineer

Level III

  • Technical phone support, 8 a.m. to 5 p.m. CST, Monday through Friday
  • On-site:
    • Hours: 8 a.m. to 5 p.m. CST, Monday through Friday
    • Response: Within next business day of receiving initial call, with part in hand
  • Real-time access to call activity
  • Site history reports by different criteria available upon request
  • Dedicated technical support account engineer

Level IV

  • Parts Replacement Only
  • On-site:
    • Hours: 8 a.m. to 5 p.m. CST, Monday through Friday
    • Delivery: First thing in the AM the following business day of diagnosing the call
  • Real-time access to call activity
  • Site history reports by different criteria available upon request
  • Dedicated technical support account engineer

Hot Spares Program/Parts Storage

  • Parts stored onsite at customer’s facility and/or local parts deports to ensure part is available for use
  • Used parts replaced the following day to replenish inventory

Cisco SMARTnet® Services

As a Cisco-certified partner based in Minnesota, IT Express provides Cisco SMARTnet® support or a blended approach with SMARTnet® and IT Express’s alternative to SMARTnet®, a cost-effective solution that can help to lower overall costs associated with networking support.

Want more information? Contact us today at 877-465-8556!