IT Services

Maintenance & Support – IT Express

IT Express Services provides alternative maintenance solutions to the manufacturers.  We support new technology, near end of life, end of life, end of software support or out of warranty IT network Hardware.  We provide business solutions to some of America’s largest corporations and government organizations throughout the world.  We also serve the IT needs of many emerging and growing companies.

Our total solutions approach, comprised of best-of-breed equipment and a comprehensive portfolio of services will deliver a flexible solution to maximize your investment.  Our goal is to be the premier third party network maintenance provider delivering world class IT services and solutions the world over.

With IT Express’s comprehensive alternative maintenance plans, we can deliver a cost-efficient IT solution that will save you money over the manufactures maintenance or warranty plans.   In a number of situations we blend our solution with the manufacturers to substantially lower the price point of the OEM as the sole provider.  It’s a collaborative, cost effective solution combining the best attributes of us and the OEM. This provides for an outstanding level of support and offers coverage for the majority of products in your infrastructure.  Our customized solutions reflect the varied and distinct industries of our clientele.  When IT staffs are looking for alternatives to the manufactures plan or multi-vendor support plans, we have the right combination that will fit your needs.

We formulate a unique solution for your enterprise or network that matches our highly experienced and certified team of Engineers, and industry experienced Managers.  With your specific system requirements in mind, we will create a custom solution based upon your resource, technical and budgetary requirements.

By applying our expertise in routing, switching, wireless, LAN, VPN security, and VOIP communications we create a cost-effective, single-source hardware and service solution that is second to none.

You may not find our services or approach elsewhere, our technical support (TAC) hotline, a true single-point-of-contact management team and customized billing and invoicing plan. Those aren’t extras you pay for either. They’re included in our flexible plans and part of the reason we are a solid leader among third party maintenance providers.

Cisco Networking Support is our specialty.  We are a Cisco Certified Partner with an unparalleled professional sales and support team.  We are dedicated to helping medium to large companies, local, state and federal government agencies tackle the most complex IT Networking issues.  We are agile and flexible with our offerings.

Services that IT Express can provide include:

  • Onsite hardware and software support
  • 7x24x365 Telephone hardware and software support
  • Web portal support
  • Spares support either on-site or located close to your site with our parts depot
  • Preventative maintenance
  • Engineering Change Notices and Field Change Orders

On Site Availability 365 days a year by a Trained and Certified Technician:

  • 24×7 (24 hours a day, 7 days a week)
  • 12×5 (12 hours a day, 5 days a week)
  • 9×5 (9 hours a day, 5 days a week)

On site response times for a trained technician to arrive at your facility:

  • 4 hours
  • 2 hours
  • Next Business Day (NBD)

Call us at (877) 465-8556 for a free evaluation of your hardware support requirements. We will provide you with a written analysis of your maintenance costs which could result in more reliable service and lower support costs.

Upgrades and Parts

IT Express can help your bottom line by providing hardware upgrades that leverage and extend the life cycle of existing systems. Hardware upgrades coupled with Third Party Maintenance Options can put more dollars to the bottom line as well as pushing out the timelines for technology refresh programs and the purchase of new systems. However, when your systems have reached their end-of-life, IT Express can de-install the old equipment, install the new equipment and recycle your retired IT assets. We can also recover your old assets by purchase, refurbish them and sell them as used equipment, then sharing some of the revenues with your company.

Contact IT Express for:

  • Hardware upgrades
  • Parts (spares or production)
  • Installation of new systems
  • De-Installation of older equipment
  • Recycling of retired IT assets
  • Recovery of older equipment that still has value

Cisco SMARTnet® and an Alternative

IT Express can provide Cisco’s SMARTnet® support services.

IT Express Services is a Cisco Certified Channel Partner providing SMARTnet® maintenance.

  • Our objective is also to have a very cost effective alternative to Cisco’s SMARTnet®
  • Provide the same services and access to IOS updates and upgrades that can be obtained from Cisco.
  • An alternative that is especially cost effective on older Cisco switches and routers that need coverage and the IOS is not continually updated

Our Quality Field Sourcing delivers all our clients’ field technician requirements.
Clients come to us to achieve a breakthrough in performance and total cost of their Field Service Technical Operations by deploying our certified engineers as a supplemental field service resource.

By using us as a single source for field technicians across North America our clients achieve cost savings of up to 70% compared to full time field staff employees or the cost of multiple layers of service companies and sub-contractors.

Our mission is to deliver the highest quality field service results, create extraordinary value, and continually enhance our clients’ and members’ field service experience

For our clients, we commit to the highest satisfaction through consistently delivering the most efficient, effective, and highest quality field service solutions.

Call us today at 877-465-8556 or Contact us Here to find out more about our IT services and how we can help you.