Why Should You Outsource Your IT Services?

Posted by & filed under IT Express Services.

If you are a business owner, you might be looking into outsourcing some or all of your IT services. There are several different reasons you should consider this. IT Express Services specializes in IT services in North Dakota and throughout the entire country, so here are a few reasons you should look into outsourcing this aspect of running your business.

Control and Reduce Your Operating Costs

When you outsource IT services, you get a set monthly fee. You make that payment each month and that’s it. You will not have to worry about hiring someone, as well as all of the costs associated with that process, and you will not have to worry about training anyone either. This frees up your budget, not to mention your time, to focus on other aspects of running your business.

Reduce Risk

Outsourced IT services can help reduce security risks and other threats to the safety, security and well-being of your employees and customers. IT services like ours will keep your computers and other equipment up to date on the latest technology, computer hardware and software to ensure that your computer system stays current and does not become a security risk for you, your customers or your employees.

Free Up Your Employees’ Time

If your IT services are handled by an employee who was originally hired to do something else, who is taking care of that employee’s job? Outsourced IT services means all of your employees focus on doing their own jobs, rather than spending time working on computers and other issues that were not in their original job description.

Get Assistance When You Need It

When your computer breaks or your network goes down, what do you do? IT services like ours can tackle these kinds of issues and more so your business’ down time is decreased. This could save you time, money and hassle in the long run. Someone else can handle fixing things while your focus remains on running your business.

Focus on Your Core Company

When you hire us for IT services, this means more of your time is freed up to concentrate on your business and making sure things are running smoothly. We worry about your computers and IT needs while you worry about keeping customers and employees happy.

Do you want more information on IT services in North Dakota? Call IT Express Services at 877-465-8556 or you can Contact Us.

How to Choose the Best IT Outsource Services

Posted by & filed under IT Express Services.

No matter how big or small your business is, in order to compete in today’s market, you must have some type of computer or network system in place. So choosing the right IT services is imperative to the success of your business. We specialize in outsource IT services in Minnesota, and here are a few things to think about when you are deciding on which IT service to use.

What Services Do They Offer?

The first thing you should think about is what IT services you need and what you need out of outsource IT services. Brainstorm what services your company needs. Do you need someone to help with hardware issues? Do you need someone available for technical support 24/7/365? Or do you need technical assistance only during business hours? Reaching a few decisions now on what you need can help when you are trying to find the best outsource IT services to meet your needs.

What is Your Budget?

Businesses of all sizes should have a budget for their technology needs. So you should have an idea of how much you can spend on a monthly basis on your outsource IT services. IT Express Services can customize our plans to meet your needs, and we can do our best to stay within your budget so you will not have to worry about breaking the bank every time you need computer help.

How Responsive Are They?

When you reach out for more information on their outsource IT services, how quickly does someone respond to your request? Are they pleasant over the phone or via email? This is sometimes a good indication about what kind of services you can expect from them and how you will be treated in the future. Your IT company should be responsive and should reply to your questions or concerns within a reasonable time frame.

What Reputation Do They Have?

If you know anyone who has used that particular IT service, ask them about their experiences with the company. You can also go online and read the reviews that other customers have written about that company, as well as to see what compliments or complaints have been written about the company. That way, you can make an educated decision on whether or not you want to use their services.

Do you want to learn more about how to outsource IT services in Minnesota? Call 1-877-465-8556 or you can Contact Us.

How to Pick the Best Cisco SMARTnet Alternative

Posted by & filed under Cisco Networking.

There are many different reasons you might be looking into a Cisco SMARTnet Alternative. The service might not be budget-friendly for your organization, or the service might not be flexible enough for your needs or you might find that the support they offer is too inconvenient or cumbersome. So how do you find the best Cisco SMARTnet Alternative for your business’ needs? Here are a few suggestions. And you can always call us when you need a reliable and trusted Cisco SMARTnet Alternative.

  • Find out about the company’s technical assistance center (TAC). Are there Cisco-certified engineers working there? For example, Cisco networking support is IT Express Services’ specialty, so we have plenty of Cisco-certified engineers on staff at our TAC, and our IT professionals have an average of 20 years of experience in this industry.
  • Find out if the Cisco SMARTnet Alternative can provide coverage for all of your Cisco equipment: hardware, software, security, data, etc. IT Express Services provides this type of coverage and more.
  • Find out if your contract with the Cisco SMARTnet Alternative will be flexible and customized for your organization’s needs. IT Express Services can customize all of our plans to make sure your business is getting exactly what it needs: no more and no less.
  • When you need a replacement part, will the Cisco SMARTnet Alternative send you just the part or the entire unit? And will they provide in-person support and help when you need a part replaced or if another issue comes up? IT Express Services can have a technician on-site at your business or organization, depending on the type of service contract you sign with us.
  • Does it offer previous generation and end-of-life Cisco hardware support, and can the TAC facilitate the transfer of security software patches and updates that come directly from Cisco? IT Express Services can easily provide this service.
  • Does the Cisco SMARTnet Alternative have a good reputation and happy customers? IT Express Services is known as one of the best in the business when it comes to Cisco SMARTnet support and other computer-related services.

These are just a few things you should keep in mind when choosing a Cisco SMARTnet Alternative. Of course, you can always go with IT Express Services when you need IT and computer services!

Are you interested in learning more about a Cisco SMARTnet Alternative? Call IT Express Services at 877-465-8556 or you can Contact Us.

The Advantages of Cisco Networking Support

Posted by & filed under Cisco Networking.

We know that, as a business owner, you already have a full plate of responsibilities and obligations. You want to make sure your customers are happy, your employees are productive and that your business operations are running as smoothly and efficiently as possible. So when you need IT services, if information technology is not already your area of expertise, you might be wondering if you should outsource these services. IT Express Services can think of several reasons you should look into Cisco networking support for your NY business.

For one thing, outsourcing your IT needs and hiring us for Cisco networking support means you have one less thing to worry about – your computer, network and technology needs. This frees up your time and energy to focus on running your business. You will not have to go through the expense and hassle of hiring IT professionals since you have an entire team at your fingertips here at IT Express Services.

The Cisco networking support you can get from IT Express Services helps give your business and its IT needs a strong and effective infrastructure. We take care of staying on top of the latest software and hardware updates and technology, as well as security patches. If you aren’t already experienced in computer hardware and software, these updates and patches can be confusing and time-consuming. We also stay on top of the newest business innovations, and we can pass this knowledge along to you.

Plus, if you have any IT-related decisions to make, you can call us for assistance. We can guide you through the process, answer your questions and clear up any confusion you might have. We know that navigating the waters of Cisco networking support can be confusing, so that is why we are here to help!

Finally, if you experience any problems with your network, you have an entire team of Cisco certified professionals at your disposal. You never have to worry about having someone that you don’t know or trust come into your office to fix your computers or network. When you hire us, you can rest easy knowing you are hiring a group of people that know a lot about Cisco networking support and how to ensure your computer system stays up and running.

Do you want to learn more about Cisco networking support in NY? Call IT Express Services at 1-877-465-8556 or you can Contact Us.

Benefits of Outsourcing Your IT Services

Posted by & filed under IT Express Services.

If you are a small business owner, outsourcing your IT services is something you might be considering. We provide IT services to Minnesota and beyond, and here are some of the top reasons you should outsource your IT needs to us.

Predictable Costs

As a small business owner, you have a strict budget you need to adhere to. Outsourcing your IT services makes costs more predictable. Normal IT services will have a fixed price that you pay on a regular basis. So you probably will not have to worry about variable maintenance costs.


If your business is growing, even if you are only planning to hire one new employee in the foreseeable future, outsourcing your IT services can help with this. You will not need to worry about hiring temporary help for any IT-related projects you have coming up. You can simply talk to us at IT Express Services and we can work with you to ensure your project is completed in an efficient and timely manner.

IT Professionals

When you hire IT Express Services for our IT services, you will not have to worry about whether or not you are hiring competent employees. You get access to our IT experts and their professional knowledge and experience. You will not have to worry about paying out for your IT professional to take classes on new technology or information either. You do not have to incur the cost of hiring full-time employees for IT services either: benefits, salary and other associated costs.


When you need IT help, it is only a phone call away when you hire us for our IT services. You get access to all of our resources and professional help and advice. You will not have to worry about hiring people to run your help desk. And you won’t have to worry about having the office space needed for IT professionals. But you still get on-site service when you need it when you hire IT Express for your IT services.


You get access to all of the IT solutions you need but without having to worry about paying a significant amount for them. For example, if your network is down, you do not have to worry about calling on another IT services company to get it back up and running. You just let us know here at IT Express, and we can ensure your network is fixed and working again as it should be. This is part of your service package, so you never have to worry about hiring another outside company when something like this needs to be fixed.

Are you interested in learning more about IT services in Minnesota? Call IT Express Services at 877-465-8556 or you can Contact Us.

Facts about the Cisco TAC Hotline

Posted by & filed under Cisco Networking, IT Express Services.

When you need Cisco SMARTnet support in California and throughout the rest of the world, you should call the Cisco TAC hotline. Here are a few interesting facts about the Cisco TAC hotline.

  • The Cisco TAC hotline offers worldwide support via phone, email, chat and communities.
  • They have many different locations throughout the world and regional and satellite locations.
  • Cisco has more than 1,100 parts supply points throughout the world.
  • TAC engineers are located worldwide, and there are more than 450 Cisco certified Internetworking engineers.
  • They have computer science and/or electrical engineering degrees.
  • The engineers average about five years of experience, and the management team averages about 10 years of experience.
  • All staff members receive continuous training and rotate about 27 hours per quarter.
  • They are all certified in a wide variety of technologies.
  • They are all trained in Kepner-Tregoe analytical troubleshooting technologies. The Kepner-Tregoe analytical troubleshooting technologies is a process by which our engineers assigns a numerical weight to a series of values and, by using that method, can weigh alternatives to come up with a solution to the problem.
  • The Cisco TAC hotline has worldwide assistance center labs that recreate and resolve customer issues.
  • All of the labs contain current Cisco products and all versions of Cisco software.
  • All of these devices are able to be accessed by Cisco TAC hotline engineers no matter where they are located in the world.
  • There is also a Cisco support website in which you can resolve issues on your own if you need to access this information.
  • When you purchase the Cisco Smart Care Service Plan or the Cisco SMARTnet Service, you get 24/7 access to the Cisco TAC hotline. If you purchase the Cisco Smart Foundation Service, you get access to the Cisco TAC hotline during normal business hours (8 a.m. to 5 p.m.). Access levels to this service vary by region.
  • When you call us for support, the information we include in your support case includes the summary of the problem, the notes that provide a chronological record of the actions taken by the TAC engineers working on your case and attachments, which contain all attachments that are automatically provided by the Smart Call Home or manually provided by the engineer or customer.

Are you interested in learning more about Cisco SMARTnet support in California or about the Cisco TAC hotline? Call IT Express at 877-465-8556 or Contact Us.

Cisco SMARTnet vs. Cisco SMARTnet Alternative

Posted by & filed under Cisco Networking.

If you have recently purchased any Cisco equipment, you might be looking into Cisco SMARTnet. This Cisco service is an annual contract that gives customers access to Cisco Technical Assistance Center (TAC) engineering support, hardware replacement options, software updates and more. But is buying into this a smart investment, or should you look into a Cisco SMARTnet alternative?

The answer to this question relies mainly on the size of your business, your annual IT budget and how quickly you need a replacement piece of equipment. For example, if your IT manager insists on a hardware replacement turn-around time of one hour, even the highest tier of Cisco SMARTnet does not provide for that fast of a turn-around time. (The highest tier offers 2-hour replacement services.) Your IT manager might have the needed replacement part on a shelf, a “hot spare,” and could use that to replace the broken part. So this part of the Cisco SMARTnet plan probably wouldn’t do your company any good.

Also, you should keep in mind that Cisco software will not be covered under this service agreement. And when you go with a Cisco SMARTnet alternative, like through IT Express Service, you get support for previous-generation and end-of-life hardware. That way, you get to continue using your older equipment when support is no longer available directly from Cisco. Our IT professionals are Cisco certified engineers.

Your company could save a bundle by going with IT Express Services for our Cisco SMARTnet alternative plan. While Cisco equipment and products offer excellent value, and their tech support is one of the best out there, sometimes the service requirements your company has do not match up with what Cisco offers. A company like IT Express Services might offer a service that is more tailored to your business’ IT needs.

So when you want to learn more about our Cisco SMARTnet alternative plan, call IT Express Service at 877-465-8556 or you can Contact Us.

SMARTnet® Alternative Retains Reliability While Helping the Bottom Line

Posted by & filed under Cisco Networking.

A SMARTnet® alternative can be a viable solution to the skyrocketing costs of maintaining IT networks. The pressure is on for IT groups to quickly diagnose the problem and restore network operations as soon as possible. For many, Cisco’s SMARTnet® service has been the only apparent way to achieve that.

Maintenance Agreements
Network integrity can be critical to the successful functioning of a business. Failure of software or a hardware component can bring the mission critical operation of a business to its knees in short order. SMARTnet® allows IT technicians to contact a Technical Access Center with certified Cisco professionals and troubleshooting tools. It can also expedite hardware replacement options if required. But the cost of a SMARTnet® alternative maintenance agreement for the entire network puts a strain on the bottom line for some businesses.

Some corporations are even taking a chance by risking not having any agreement at all, in order to maintain profitability. This is false savings though, and it’s just a matter of time before a disastrous failure occurs. You really don’t want to go there.

Alternative Network Solutions
A better solution would be to provide SMARTnet® equivalent coverage to the mission critical portion of your network, while covering other parts of the network with appropriate protection that would allow reasonable restoration of those services in a timely manner.

IT Express Services is a Cisco Certified Partner with professional sales and technical support. We can provide you with Cisco’s SMARTnet® alternative support if that is the appropriate coverage for you to ensure the integrity of your network operation. But if a more cost effective SMARTnet® alternative approach would be right for you, we could develop a solution with lower network support costs while still providing you with a comfortable level of reliability.

To get started with a SMARTnet® alternative program today, call us at 877-465-8556.

Cisco Networking Products: Understanding the differences of “End-of-Sale” and “End-of-Life”

Posted by & filed under Cisco Networking.

Cisco Networking ProductsDo you have a basic understanding of some of the dates and terms for supporting your Cisco Networking Products and where they might be in their life-cycle  IT Express Services will explain and provide you a comprehensive report of your network by model and serial number.  Our alternative support solution for Cisco Networking Products is available anywhere in the below life-cycle and is available beyond the “Last Day of Support” (obsolete). The descriptions below are in chronological order from “End of Life” (EOL) to “Last Day of Support.”

NOTE: “EOL to Last Day of Support” may be up to 5 years or less. Below are some key terms explained. Please note Cisco makes all announcements at the same time. 

End-of-Life Announcement Date
This is the first announcement that a Cisco Networking Product is reaching the end of its lifespan for support. It’s the published date on a document, announcing the “end of sale” and “end of life” of a product. The announcement is distributed to the general public.

End-of-Sale Date
This is the second announcement where the last date to order the Cisco Networking Product through point-of-sale mechanisms. The product is no longer for sale in new condition after this date.

Last Ship Date of Hardware
This is the third announcement of the last-possible ship date of new hardware that can be requested of Cisco and/or its contract manufacturers. Actual ship date is dependent on lead time.

End of Software Maintenance Releases Date
This is the fourth announcement of the last date which Cisco Engineering may release any final software maintenance releases or bug fixes. After this date, Cisco Engineering will no longer develop, repair, maintain or test the Cisco Networking Product software.

End of Routine Failure Analysis Date
This is the fifth announcement in the lifespan where the last-possible date a routine failure analysis may be performed to determine the cause of hardware product failure or defect for the Cisco Networking Product in question.

End of New Service Attachment Date
This is the sixth announcement for the Cisco Networking Product equipment and software not covered by an actual service-and-support contract (SMARTnet™), this is the last date to order a new service-and-support contract or add the equipment and/or software to an existing service-and-support (SMARTnet™) contract.

End of Hardware Service Contract Renewal Date
This is the seventh announcement of the last date to extend or renew a service contract for a Cisco Networking Product.

Last Date of Hardware Support
This is the eighth and final announcement of the last date to receive applicable service and support for the Cisco Networking Product as entitled by active (SMARTnet™) service contracts or by warranty terms and conditions. After this date, all support services for the product are unavailable, and the product becomes obsolete.

Need more help? Give us a call at 877-465-8556 or Fill out Our Contact Form.

Welcome to IT Express Services’ New Blog!

Posted by & filed under IT Express Services.

As a locally owned and operated business in Minnesota, Indiana and Colorado, we at IT Express Services have always prided ourselves on our work, and illustrating why we’re one of the area’s top companies for IT support.

Because of the pride we take in our work, we’re happy to today launch our blog. It will be frequently updated with information on technical support. We will also use this blog to showcase projects – past and present – the IT Express Services staff has worked so very hard on.

Not familiar with IT Express Services? Please visit our home page to learn more about our company and services, or if you’re looking around at different Minnesota, Colorado or Indiana IT companies. We look forward to working with you!