Colorado Cisco Networking Support Professionals
IT Express Services is a team of Cisco networking support professionals located in Colorado. With an unmatched sales and support team, you can trust the IT Express Services team will be able to handle your Cisco networking support needs with accuracy and care.
As a Cisco-certified partner, we help medium to large companies in Colorado, as well as local and state governments with the most complex Cisco networking issues. We are flexible with our services, and you can depend on us being there when we’re needed.
Cisco Networking Support Contracts
We offer the following service contracts to Colorado clients who need assistance with Cisco networking support issues:
Level I
- Technical phone support, 24/7, 365 days a year
- On-site:
- Hours: 24/7, 365 days a year
- Response: Within 4 hours of diagnosing the trouble call, with parts or systems
- Real-time access to call activity
- Dedicated technical support engineer to work with your single point of contact
Level II
- Technical phone support, 8 a.m. to 5 p.m. CST, Monday through Friday
- On-site:
- Hours: 8 a.m. to 5 p.m. CST, Monday through Friday
- Response: Within 4 hours of receiving initial call, with part in hand
- Real-time access to call activity
- Site history reports by different criteria available upon request
- Dedicated technical support account engineer
Level III
- Technical phone support, 8 a.m. to 5 p.m. CST, Monday through Friday
- On-site:
- Hours: 8 a.m. to 5 p.m. CST, Monday through Friday
- Response: Within next business day of receiving initial call, with part in hand
- Real-time access to call activity
- Site history reports by different criteria available upon request
- Dedicated technical support account engineer
Level IV
- Parts Replacement Only
- On-site:
- Hours: 8 a.m. to 5 p.m. CST, Monday through Friday
- Delivery: First thing in the AM the following business day of diagnosing the call
- Real-time access to call activity
- Site history reports by different criteria available upon request
- Dedicated technical support account engineer
Hot Spares Program/Parts Storage
- Parts stored onsite at customer’s facility and/or local parts deports to ensure part is available for use
- Used parts replaced the following day to replenish inventory
Cisco SMARTnet® Services
As a Cisco-certified partner located in Colorado, Minnesota and California, IT Express provides Cisco SMARTnet® support or a blended approach with SMARTnet® and IT Express’s alternative to SMARTnet®, a cost-effective solution that can help to lower overall costs associated with networking support.
