A field technician working on hardware with a screwdriver

Hardware Maintenance & Support

Field Support & IMAC

Boots on the ground when hardware needs hands, not just a ticket.

From emergency break/fix dispatch to planned installs, moves, adds, and changes (IMAC), our field engineers handle the physical side of IT: racking and stacking, cabling, hardware swaps, and site decommissions, so your team doesn't have to.

What's included

Onsite break/fix dispatch with defined response windows
Install, Move, Add, Change (IMAC) project support
Data center and server room physical work
Nationwide field engineer coverage

Other Hardware Maintenance & Support services

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OEM Maintenance

Manufacturer-standard coverage, delivered by certified technicians.

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Third-Party Maintenance (TPM)

The cost-effective alternative to OEM support contracts.

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Hybrid Maintenance

OEM coverage where it matters, third-party savings everywhere else.

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Channel Partner Program

A field-service and logistics partner for maintenance providers and resellers.

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Ready to talk about Field Support & IMAC?

Tell us what needs hands on-site and we'll get a technician dispatched.

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